- Login
- Service Desk
- Keyboard shortcuts
- New case
- Quick registration
- Inbox
- Monitoring
- New change log
- Actions
- The case list
- Search
- Log search in free text
- Change Log
- Register new case
- Fast Registration
- Manual registration of new case
- Registration of a case automatically from agent's email ( auto case)
- Fields / tabs in Incident / Service / Access
- FAQ
- Send
- Templates
- Category
- Object search
- Impact
- Priority
- Start within
- SL Type
- Consumption
- Description tab
- History
- New Work log / New Email button
- Time Consumption
- Invoicing
- Invoice Types
- Solution
- Email to user
- Attachments tab
- Tasks tab / subtasks
- Related cases tab
- Merged cases tab
- Form tab
- Extra tab
- Outlook tab
- Agent
- Tick box for mail to the user
- Status
- Date of reception, registration and updated
- FAQ and Search in Knowledge Base
- Registration of new case from user web
- Registration of new case by email
- Templates
- Create templates
- Right menu
- Service messages
- Frequently Asked Questions in More Service
- Classification of cases according to ITIL
- Reports for Servicedesk
- Flag: Subscribe and follow up cases
- Servicedesk overview views
- Planned start date (Incident / Service / Access)
- Export calendar file
- Copy caselink (permalink or permanent link)
- System Map (CMDB)
- Project
- Invoice Module
- Settings
- Maintenance module
- Create a new scheduled task
- See your’s and others' maintenance tasks
- Perform a task
- To edit a checklist / form
- To copy an existing form and edit it
- To retrieve a standard form that comes with MORE SERVICE
- Deviation report
- Change agent / scheduling on a task or delete
- Forms and approval of the immediate manager
- Integrations and APIs
- More Service Tips & Trix
- More Service Tips & Trix - Subtasks
- More Service Tips & Trix - Service messages
- More Service Tips & Trix - FAQ / Knowledge Base
- More Service Tips & Trix - Templates
- More Service Tips & Trix - Right Menu
- More Service Tips & Trix - Use user web
- More Service Tips & Trix - What is the System Map (CMDB)?
- More Service Tips & Trix - Merge cases
- More Service Tips & Trix - How to use standard status «Suggested solution»
- Asset Module
- New Form Module
Overview
Content Tools
