To enable planned start date first open More Service settings page, then click on Setup
Here you can enable/disable planned start
After changes are made, remember to click on update button
Planned start column can be shown in servicedesk overview, by enabling the column
After changes are made, you can then save the view so you dont have to do the same thing again. If you dont know how to save a view, click here.
You should be able to se planned start column in service desk overview now
To use planned start, create or open a case and add planned start date to the case.
If planned date exist on case, it will be shown in caseview
It is possible to filter, order and group on planned start date column.