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This article describes how to set up integration between More Service and Microsoft Teams



1Open Microsoft Teams on your PC
2

Click "Apps" 

3

Seach for "Incoming Webhook"

4

Click "Incoming Webhook" in the search result.

Then click "Add to a team".

5

Input the team name to add the integration to, then click "Set up a connector"

6

Locate the channel you want to receive notifications from More Service.

Click the three dots next to the channel name.

Select "Get link to channel"


7

Click "Copy"


8Open your More Service Agent Portal
9Go to "Settings" (Cogwheel in the upper  right corner) → "Apps" → "Configure"
10

Click "Microsoft Teams"

11Paste the URL into "Webhook URL"
12Click "Test connection"
13If the test is successful, click "Save"
14New cases that arrive to More Service, are now relayed to Microsoft Teams.
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