Knowledge base articles of type FAQ are visible to users. With good articles, users can help themselves and you get more time for other tasks.
In FAQ, you can enter different elements to make the best possible explanation:
- Screenshots
- Attachments
- Video
- Links
- Text
Create FAQ questions and answers to help out on often reapeted inquiries, and make Helpdesk save time by reusing information and by allowing users to help themselves.
