Icon | Description |
| Case type Incident. |
| Case type Service. |
| Case type Access. |
| Case type Standard Change (Using Templates) |
| Case type Problem. |
| Case type Change. |
| Project. |
| Maintenance Task. |
| The case is merged with one or more other cases and is the case that appears as default in the case list. |
| The case is merged with one or more other cases, the case does not appear as default in the case list. Select "Show merged cases" to see these. |
| Email has been received to the case |
| Email has been sent from the case |
| The case has an attachment |
| User is marked as a VIP. |
| The case has a service announcement. |
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