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Merge   - check the items you want to merge and then choose a parent case. Note that child cases will no longer appear in the case list, they are available from the parent case. 
Batch Update   - check mark more cases and batch update more case.
Resolve   - check mark more cases and solve them at the same time.
Delete   - check mark more cases for deletion.
Show merged cases   - when cases are merged, only the parent case is displayed. Use this feature to display the child case in the case list as well.
Export to Excel   - export the items in the table to Excel.
 

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