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Templates are used to automatically fill in fields in a case or in quick registration form. This way you can save time by creating templates for the repeated Service.
It may be useful to write the pre-defined status of the case in the name of the template.
Templates are available from a drop down menu when registering a new case or working on an existing case.

 
Using «Quick Registration», templates can be used from the drop down menu in the «Quick Registration» screen.
When choosing a template, the template will only add text and do not overwrite what is already in the description field.

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