Release dato:
Nye funksjoner
Ny innstillingsside for More Service team
Innstillinger → Grupper → Team
Innstillingssiden for team er helt redesignet etter den nye malen for brukergrensesnitt.
I den nye siden har du nå mulighet til å sette innstillinger på varsling til team etter "Bare utvalgte agenter", "Alle agenter" eller "Team e-post"
Mine åpne saker vises alltid i filteret
More Service Portal → Saker
I More Service Portal, vises "Mine åpne saker" nå alltid.
Opprett som agent fra bruker
Innstillinger → Brukerkontoer og Roller → Brukere
Det er nå mulig å opprette agenter fra brukere.
Support for English translations of categories
Settings → Service Desk → Categories
A field for English translations has been added for categories.
Support for English translations of priorities
Service Desk → Overview
English translations were already available but did not show in Service Desk → Overview. This has now been fixed.
New Approval statuses for the form module
New statuses have been added that are hidden to the user before the new upcomming More Service Portal is implemented. They will be available for use if the form approval flow is activated.
Improvement
- When editing forms from the More Service Portal, the menus are no longer visible.
Bugfix
- Fix missing order forms on the More Service Portal.
- "Create as standardchange" from the case types Incident, Service or Access Requests- would fail in some cases.
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