Release date: 09 mai 2021 

Table of Contents

New More Service Portal

You can choose to start using the new More Service Portal that is launched in 9.0.

In the first version, it will not contain all the features from the old More Service Portal. Over time features from the old portal will be implemented in the new Portal, and the old one will be removed.

It is available under https://[customerurl]/portal 

New case dialog

[See YouTube movie here]

New menu

Full screen Case mode

Expanded case log view

Expand log has now gotten a new view. You can click the case log entries and display them to the right. You can also answer emails from this view.

[See YouTube movie here]

Feature to enable cases to be locked 

New property can be set when creating a staus.

When this property is activated, cases with that status will be locked.

Enable locking cases after a given number of days

Enable locking cases after a given number of days

Contact Technet to enable this feature

Form administration in Agent Portal

The administration of the forms is now moved to the Agent Portal.

New notification settings admin page

Customers can activate / deactivate notifications.

5 supported notifications for case now

All case types are supported, some has less options (Problem and Change)

New email template for notifications

New email template for notifications, can be found under Settings → Email ->

Change and Problem logs priority change now

Change and Problem logs priority change now

New Apps admin settings page

New Apps admin settings page

Improvement

Agent Portal → Free text search

 Now supports search in case worklogs and e-mails.