Release date: 09 mai 2021
[See YouTube movie here]
Click the expand icon to start using the full screen view.
This is the full screen view:
A new user interface is introduced for "Expand log" in 9.0. You can click the case log entries and display them to the right. You can also answer emails from this view.
New worklog dialog with new texteditor
Click the expand icon in the top right corner to bring up the toolbar.
You can read about the advanced text editing features by clicking "Help" in the expanded mode.
New email dialog with new texteditor
New property can be set when creating a status.
When this property is activated, cases with that status will be locked.
Enable locking cases after a given number of days.
Contact Technet to enable this feature.
The administration of forms is now moved to the Agent Portal.
Customers can activate / deactivate notifications.
There are 5 supported notifications for case now.
All case types are supported, some have less options (Problem and Change)
New email template for notifications, can be found under Settings → Email setup → Email templates.
New Apps admin settings page is introduced
Searching in case work logs and emails is now supported.
Updates to "Priority" in "Change" and "Problem" is now recorded in the case log.
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