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Release date:  

Table of Contents

Feature



New case dialog

[See YouTube movie here]

New menu

Full screen Case view

Click the expand icon to start using the full screen view.



This is the full screen view:

Expanded case log view

[See YouTube movie here]

A new user interface is introduced for "Expand log" in 9.0. You can click the case log entries and display them to the right. You can also answer emails from this view.

New worklog dialog

New worklog dialog with new texteditor

Click the expand icon in the top right corner to bring up the toolbar.


You can read about the advanced text editing features by clicking "Help" in the expanded mode.

New email dialog

New email dialog with new texteditor

Click the expand icon in the top right corner to bring up the toolbar.


Feature to enable cases to be locked 

New property can be set when creating a status.


When this property is activated, cases with that status will be locked.


Enable locking cases after a given number of days

Enable locking cases after a given number of days.

Contact Technet to enable this feature.


Form administration in Agent Portal

The administration of forms is now moved to the Agent Portal.




New notification settings admin page

Customers can activate / deactivate notifications.

There are 5 supported notifications for case now.

All case types are supported, some have less options (Problem and Change)


New email template for notifications

New email template for notifications, can be found under Settings → Email setup → Email templates.

New Apps admin settings page

New Apps admin settings page is introduced



Export statuses to Excel


Improvement



Agent Portal → Free text search

Searching in case work logs and emails is now supported.

Bugfix



Change and Problem logs priority changes now

Updates to "Priority" in "Change" and "Problem" is now recorded in the case log.


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