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Description |
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Case type Incident. |
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Case type Service. |
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Case type Access. |
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Case type Standard Change (Using Templates) |
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Case type Problem. |
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Case type Change. |
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Project. |
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Maintenance Task. |
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The case is merged with one or more other cases and is the case as default appears in the case list. |
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The case is merged with one or more other cases, the case does not appear as default in the case list. Select "Show merged cases" to see these. |
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Email has been received to the case |
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Email has been sent from the case |
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The case has an attachment |
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User is marked as a VIP. |
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The case has a service announcement. |