Feature
New More Service Portal
You can choose to start using the new More Service Portal that is launched in 9.0.
In the first version, it will not contain all the features from the old More Service Portal. Over time features from the old portal will be implemented in the new Portal, and the old one will be removed.
It is available under https://[customerurl]/portal
New case dialog
New menu
Full screen Case view
Click the expand icon to start using the full screen view.
This is the full screen view:
Expanded case log view
A new user interface is introduced for "Expand log" in 9.0. You can click the case log entries and display them to the right. You can also answer emails from this view.
New log dialog
New log dialog with new texteditor
Click the expand icon in the top right corner to bring up the toolbar.
New email dialog
New email dialog with new texteditor
Click the expand icon in the top right corner to bring up the toolbar.
Feature to enable cases to be locked
New property can be set when creating a status.
When this property is activated, cases with that status will be locked.
Form administration in Agent Portal
The administration of forms is now moved to the Agent Portal.
New notification settings admin page
Customers can activate / deactivate notifications.
There are 5 supported notifications for case now.
All case types are supported, some have less options (Problem and Change)
New email template for notifications
New email template for notifications, can be found under Settings → Email setup → Email templates.
