This article describes how to set up integration between More Service and Microsoft Teams
Denne artikkelen beskriver fremgangsmåten for å sette opp integrasjon mellom More Service og Microsoft Teams
| 1 | Open Microsoft Teams on your PC |
| 2 | Click "Apps"
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| 3 | Seach for "Incoming Webhook"
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| 4 | Click "Incoming Webhook" in the search result. Then click "Add to a team".
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| 5 | Input the team name to add the integration to.
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| 6 | Locate the channel you want to receive notifications from More Service. Click the three dots next to the channel name. Select "Get a connection to channel"
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| 7 | Click "Copy"
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| 8 | Open your More Service Agent Portal |
| 9 | Go to "Settings" (Cogwheel in the upper right corner) → "Apps" → "Configure" |
| 10 | Click "Microsoft Teams"
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| 11 | Paste the URL into "Webhook URL" |
| 12 | Click "Test connection" |
| 13 | If the test is successful, click "Save" |
| 14 | New cases that arrive to More Service, are now relayed to Microsoft Teams. |
