Service announcements
Service announcements are used to alert affected users during interruptions, for information, downtime, scheduled maintenance, etc.
Service announcements can be created from 3 different views in More Service:
1. From a case
Go to the (Extra) tab and the "Create service announcements" button.
Title: The subject field from the case becomes the title of the service announcement. You can edit it. Message: The text you want to send. Groups: User groups you want to receive this service announcement when logging in to user web, and optionally receiving notification by email, will be added to "Selected Groups." Case number: The field shows the case number if the service nnouncement was created from a case. Priority: If several service announcements have been published at the same time, the priority will determine the order of the list shown on user web. Show from / to: The time frame you want the service announcement to appear on user web. Work date from / to: These dates are shown in the mail sent to users as well as on user web.
When you save the service announcement, you will be asked if you want to send email to affected users:
- If you answer yes all users in the selected user groups will receive an email with the service announcement, in addition to the service announcement being shown on their user web.- If you answer no all users in the selected user groups will only see the message on user web .
When the case is being closed, you will be asked if you want to delete the service announcement:
2. From the CMDB
Right-click on item and select "Create service announcement":
3. From the Settings tab
In the «Settings» tab you will find the list of all service announcements and you can create a new service announcement regardless of case or item. From here you can also reuse previous service announcements. By changing date, it will be visible again.
Left menu
In the left menu, you can add the service announcement information box and get quick access to active announcements. You can also open the service announcement from here.
