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Release date:  

Table of Contents

Table of Contents
excludeTable of Contents


Excerpt
hiddentrue

Jira version info:

TMS: 9.0.0 - TMS JIRA (drift.local)


Feature



New More Service Portal

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You can choose to start using the new More Service Portal that is launched in 9.0.

In the first version, it will not contain all the features from the old More Service Portal. Over time features from the old portal will be implemented in the new Portal, and the old one will be removed.

It is available under https://[customerurl]/portal 


New case dialog

[See YouTube movie here]

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New menu

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Full screen Case

mode

view

Click the expand icon to start using the full screen view.

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This is the full screen view:Image Modified

Expanded case log view

Expand log has now gotten a new view[See YouTube movie here]

A new user interface is introduced for "Expand log" in 9.0. You can click the case log entries and display them to the right. You can also answer emails from this view.

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New worklog dialog

New worklog dialog with new texteditor

Click the expand icon in the top right corner to bring up the toolbar.

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You can read about the advanced text editing features by clicking "Help" in the expanded mode.

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[See YouTube movie here]

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New email dialog

New email dialog with new texteditor

Click the expand icon in the top right corner to bring up the toolbar.

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Excerpt
hiddentrue

http://jira.tms.drift.local/browse/TMS-xxx




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Feature to enable cases to be locked 

New property can be set when creating a stausstatus.


When this property is activated, cases with that status will be locked.



Excerpt
hiddentrue


Nytt felt under oppretelse av status:


Når status har 'Låst' aktivert vil saken bli låst og ikke mulig å oppdatere


Enable locking cases after a given number of days

Enable locking cases after a given number of days.

Contact Technet to enable this feature.




Form administration in Agent Portal

The administration of the forms is now moved to the Agent Portal.


Excerpt
hiddentrue




New notification settings admin page

Customers can activate / deactivate notifications.

There are 5 supported notifications for case now.

All case types are supported, some has have less options (Problem and Change)


New email template for notifications

New email template for notifications, can be found under Settings → Email ->setup → Email templates.

Change and Problem logs priority change now

Change and Problem logs priority change now


New Apps admin settings page

New Apps admin settings page is introduced

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Export statuses to Excel

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Improvement



Agent Portal → Free text search

Searching in case work logs and emails is now supported.

New Apps admin settings page

New Apps admin settings page

Improvement

Agent Portal → Free text search

 Now supports search in case worklogs and e-mails

Bugfix



Change and Problem logs priority changes now

Updates to "Priority" in "Change" and "Problem" is now recorded in the case log.