Service announcementsmessages
Service announcements messages are used to alert affected users during interruptions, for information, downtime, scheduled maintenance, etc.
Service announcements messages can be created from 3 different views in More Service:
1. From a case
Go to the (Extra) tab and the "Create service announcementsmessages" button.
Title: The subject field from the case becomes the title of the service announcementmessage. You can edit it. Message: The text you want to send. Groups: User groups you want to receive this service announcement message when logging in to user web, and optionally receiving notification by email, will be added to "Selected Groups." Case number: The field shows the case number if the service nnouncement was message was created from a case. Priority: If several service announcements messages have been published at the same time, the priority will determine the order of the list shown on user web. Show from / to: The time frame you want the service announcement message to appear on user web. Work date from / to: These dates are shown in the mail sent to users as well as on user web.
When you save the service announcementmessage, you will be asked if you want to send an email to affected users:
- If you answer yes, all users in the selected user groups will receive an email with the service announcementmessage, in addition to the service announcement message being shown on their user web.- If
- If you answer no, all users in the selected user groups will only see the message on user web web.
When the case is being closed, you will be asked if you want to delete the service announcementmessage:
2. From the System Map (CMDB)
Right-click on item an object and select "Create service announcementmessage":
3. From the Settings tab
In the «Settings» tab you will find the list of all service announcements messages and you can create a new service announcement message regardless of case or itemobject. From here you can also reuse previous service announcementsmessages. By changing date, it will be visible again.
Left menu
In the left right menu, you can add the service announcement message information box and get quick access to active announcementsmessages. You can also open the service announcement message from here.