This article describes how to set up integration between More Service and Microsoft Teams
Denne artikkelen beskriver fremgangsmåten for å sette opp integrasjon mellom More Service og Microsoft Teams
1 | Open Microsoft Teams on your PC |
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2 | Click "Apps" |
3 | Seach for "Incoming Webhook" |
4 | Click "Incoming Webhook" in the search result. Then click "Add to a team". |
5 | Input the team name to add the integration to. |
6 | Locate the channel you want to receive notifications from More Service. Click the three dots |
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next to the channel name. Select "Get a connection to channel" |
Add "Incomming URL"
Copy the Webhook URL
7 | Click "Copy" |
8 | Open your More Service Agent Portal |
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9 | Go to "Settings" (Cogwheel in the upper right corner) → "Apps" → "Configure" |
10 | Click "Microsoft Teams" |
11 | Paste the |
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URL |
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into |
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"Webhook |
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URL" | |
12 | Click "Test connection" |
13 | If the test is successful, click " |
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Save" | |
14 | New cases that arrive to More Service, are now relayed to Microsoft Teams. |