Release date:
Features
New settings page for More Service teams
Settings → Groups → Teams
The settings page for teams has been completely overhauled.
You now have the option to set notifications for "Selected agents only", "All agents" or "Team email".
Open cases are show to users by default
More Service Portal → Cases
In the More Service Portal, "My open cases" are now shown as default.
Create agent from user
Settings → User accounts & Roles → Users
It’s now possible to create a corresponding agent from a user in More Service.
Support for English translations of categories
Settings → Service Desk → Categories
A field for English translations has been added for categories.
Support for English translations of priorities
Service Desk → Overview
English translations were already available but did not show in Service Desk → Overview. This has now been fixed.
New Approval statuses for the form module
New statuses have been added that are hidden to the user before the new upcomming More Service Portal is implemented. They will be available for use if the form approval flow is activated.
Improvement
- When editing forms from the More Service Portal, the menus are no longer visible.
Bugfix
- Fix missing order forms on the More Service Portal.
- "Create as standardchange" from the case types Incident, Service or Access Requests- would fail in some cases.
