Release date:
Features
New settings page for More Service teams
Settings → Groups → Teams
The settings page for teams has been completely overhauled.
You now have the option to set notifications for "Selected agents only", "All agents" or "Team email".
Open cases are show to users by default
More Service Portal → Cases
In the More Service Portal, "My open cases" are now shown as default.
Create agent from user
Settings → User accounts & Roles → Users
It’s now possible to create a corresponding agent from a user in More Service.
