Inbox  

The information box displays the items in the inbox. You can click on a case and resume it from registration.

Surveillance
 

Shows which items (server, pc, service, etc.) having an active alarm in the monitoring system right now. By clicking on the item you will see the error message from the monitoring system and can create an Incident directly, go to the item in the system map (CMDB) or delete the alarm.

Change Log

Shows the last change logs for items.

Service announcements
 

Shows active service announcements with date of when the work is to be performed. You can open the service announcement from here.

Last opened

Here are the cases you have recently viewed, you can open the items from the right menu.

Scheduled tasks
  

Here you list all open cases, project and maintenance tasks per agent, and you can see which ones have status "Not Started", "Started" and "Waiting".
You can also open the task from here.

Agent Status
 

Shows the agents' cases by case type, and you can also open the cases from here.

Customer / department status

Here you will find an overview of all user groups and how many cases they have per case type.

Item Status
 

Shows items in the CMDB that have affiliated cases in Service Desk, the number per case type, as well as the case-ID and subject.You can open the cases from here.