Release date:
Table of Contents
GUI Case view
- Opportunities to log in focus. In other words, the log can now switch places with the description field. The settings are personal and will be saved.
URL from knowledge article
- In case view search "?" knowledge article shows automatickly all knowledge articles and can be sorted by known bugs and FAQs.
- In the case view search on the knowledge article, you can attach the URL for the knowledge article and use the FAQ template.
- If you choose the URL the article will not be sent out.
- Improved elastic seach from case image?
Fixes
- The overview picture shows tasks automaticly, if a technician has been assigned a subtask .
- Improved inbox GUI
- Added User feedback comment in Datadump
- Highlighted checkbox added for email, log, and system log
- Forms submitted from the user portal are shown as an image in the description field.
- Improved "Advanced search", and support usernames with 4-5 or more letters.
- More Service Portal
Cases that have not been registered can now be deleted by the user - Draft can be deleted
- Draft: When an agent edits a draft, the agent name is logged
