Opportunities to log in focus. In other words, the log can now switch places with the description field.
The settings are personal and will be saved.
Improved elastic seach from case image? knowledge article, now shows all knowledge articles, can be sorted by known bugs and FAQs
When searching? on the knowledge article in the case image, you can now attach the url for the knowledge article and use the OSS template. If the URL is used, the article will not be sent out.
The overview picture shows tasks if a technician has been assigned a subtask.
Improved inbox GUI
Added Userfeedback comment in data dump
Highlighted checkbox added for email, log, and system log
Forms submitted from the user portal are shown as an image in the description field in the case.
Improved "Advanced search" on user. When searching for usernames with 4-5 or more letters.
Overview
Content Tools
