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Release date:
Table of Contents
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Feature
New More Service Portal
You can choose to start using the new More Service Portal that is launched in 9.0.
In the first version, it will not contain all the features from the old More Service Portal. Over time features from the old portal will be implemented in the new Portal, and the old one will be removed.
It is available under https://[customerurl]/portal
New case dialog
New menu
Full screen Case
modeview
Click the expand icon to start using the full screen view.
This is the fullscreen view:
Expanded case log view
Expand log has now gotten a new view. You can click the case log entries and display them to the right. You can also answer emails from this view.
Feature to enable cases to be locked
New property can be set when creating a staus.
When this property is activated, cases with that status will be locked.
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Nytt felt under oppretelse av status: Når status har 'Låst' aktivert vil saken bli låst og ikke mulig å oppdatere |
Enable locking cases after a given number of days
Enable locking cases after a given number of days
Contact Technet to enable this feature
Form administration in Agent Portal
The administration of the forms is now moved to the Agent Portal.
New notification settings admin page
Customers can activate / deactivate notifications.
5 supported notifications for case now
All case types are supported, some has less options (Problem and Change)
New email template for notifications
New email template for notifications, can be found under Settings → Email ->
New Apps admin settings page
New Apps admin settings page
Improvement
Agent Portal → Free text search
Now supports search in case worklogs and e-mails.
Bugfix
Change and Problem logs priority changes now
Updates to "Priority" in "Change" and "Problem" is now recorded in the caselog.