Versions Compared
compared with
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Release date:
Table of Contents
Table of Contents | ||
---|---|---|
|
Feature
New More Service Portal
[See YouTube movie here]
You can choose to start using the new More Service Portal that is launched in 9.0.
In the first version, it will not contain all the features from the old More Service Portal. Over time features from the old portal will be implemented in the new Portal, and the old one will be removed.
New case dialog
[See YouTube movie here]
New menu
Full screen display
Feature to enable cases to be locked
Enable locking cases after a given number of days
Form administration in Agent Portal
The administration of the forms is now moved to the Agent Portal.
New notification settings admin page
Customers can activate / deactivate notifications.
5 supported notifications for case now
All case types are supported, some has less options (Problem and Change)
New email template for notifications
Change and Problem logs priority change now
New Apps admin settings page
Improvement
Agent Portal → Free text search
Now supports search in case worklogs and e-mails.
hidden | true |
---|
.
xxxx
xxxx
Bugfix
xxxx
xxxx
Excerpt | ||
---|---|---|
| ||
xxx
xx
hidden | true |
---|
xxx
xxx