Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Release date:
Table of Contents
Table of Contents | ||
---|---|---|
|
Feature
New case dialog
Image Added
New menu
Image Added
Full screen Case view
Click the expand icon to start using the full screen view.
Image Added
This is the full screen view:Image Added
Expanded case log view
A new user interface is introduced for "Expand log" in 9.0. You can click the case log entries and display them to the right. You can also answer emails from this view.
Image Added
New worklog dialog
New worklog dialog with new texteditor
Click the expand icon in the top right corner to bring up the toolbar.
Image Added
Image Added
You can read about the advanced text editing features by clicking "Help" in the expanded mode.
Image Added
New email dialog
New email dialog with new texteditor
Click the expand icon in the top right corner to bring up the toolbar.
Image Added
Image Added
Feature to enable cases to be locked
New property can be set when creating a status.
Image Added
When this property is activated, cases with that status will be locked.
Image Added
Excerpt | ||
---|---|---|
| ||
Nytt felt under oppretelse av status: Image AddedNår status har 'Låst' aktivert vil saken bli låst og ikke mulig å oppdatere Image Added |
Enable locking cases after a given number of days
Enable locking cases after a given number of days.
Contact Technet to enable this feature.
Form administration in Agent Portal
The administration of forms is now moved to the Agent Portal.
Image Added
New notification settings admin page
Customers can activate / deactivate notifications.
There are 5 supported notifications for case now.
All case types are supported, some has have less options (Problem and Change)
Image Added
New email template for notifications
Bugfix
xxxx
xxxxNew email template for notifications, can be found under Settings → Email setup → Email templates.
Image Added
Excerpt | ||
---|---|---|
| ||
xxx
xxImage Added |
New Apps admin settings page
New Apps admin settings page is introduced
Image Added
Export statuses to Excel
Image Added
Improvement
Agent Portal → Free text search
Searching in case work logs and emails is now supported.
Excerpt | ||
---|---|---|
| ||
xxx
xxxBugfix
Change and Problem logs priority changes now
Updates to "Priority" in "Change" and "Problem" is now recorded in the case log.
Excerpt | ||
---|---|---|
| ||