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You now have the option to set notifications for "Selected agents only", "All agents" or "Team email".
Open cases are
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shown to users by default
More Service Portal → Cases
In the More Service Portal, "My open cases" are now shown as default.
Create agent from a user
Settings → User accounts & Roles → Users
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New statuses have been added that are hidden to the user before the new upcomming upcoming More Service Portal is implemented. They will be available for use if the form approval flow is activated.
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Reordering the columns in the case overview is now possible. You can drag and drop between the different columns to arrange it as you like.
Pin the searchdialogthe search dialog
Service Desk → Overview → Search
A pin has been created to leave the search dialog open when clicking the search results.
Actions are only shown after some rows are selected
Service Desk → Overview
Auto invoice
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