Release date:
Settings → Groups → Teams
The settings page for teams has been completely overhauled.
You now have the option to set notifications for "Selected agents only", "All agents" or "Team email".
More Service Portal → Cases
In the More Service Portal, "My open cases" are now shown as default.
Settings → User accounts & Roles → Users
You can now create a corresponding agent from a user in More Service.
Settings → Service Desk → Categories
A field for English translations has been added for categories.
Service Desk → Overview
English translations were already available but did not show in Service Desk → Overview. This has now been fixed.
Settings → Service Desk → Status
New statuses have been added that are hidden to the user before the new upcoming More Service Portal is implemented. They will be available for use if the form approval flow is activated.
Service Desk → Overview
Reordering the columns in the case overview is now possible. You can drag and drop between the different columns to arrange it as you like.
Top menu→ Search
A pin icon has been added to leave the search dialog open when clicking the search results.
Service Desk → Overview
Service Desk → Overview
Service Desk → Overview
"Export to Excel" is moved from the action button to the button with the three dots.
Settings → Service Desk → Case template
A checkbox is now available named "Auto invoice". This ensures that the case logs will be invoiced for cases using this template.
Service desk → Reports