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Reordering the columns in the case overview is now possible. You can drag and drop between the different columns to arrange it as you like.
Pin the searchdialog
Actions are only shown after rows are selected
Service Desk → Overview
Auto invoice
Settings → Case template
A checkbox is now available named "Auto invoice". This ensures that the case logs will be invoiced for cases using this template.
Data dump (Excel dump)
- Column adjustments for the SLA columns
- Added "Department" as a new column. This contains the contents of the Active Directory property "Department".
The Inbox and Alarm buttons are hidden if there are no alarms or incoming cases
Improvement
- When editing forms from the More Service Portal, the menus are no longer visible.
- Fix to ensure the same fonts are used across different browsers
Bugfix
- Fix for missing order forms on the More Service Portal.
- "Create as standardchangestandard change" from the case types Incident, Service, or Access Requests- would fail in some cases.
- Agents that had a default team set, but did not belong to that team are now added.