Release date: 13
Feature
- Servicedesk → Overview: ..
Improvement
- ..
Bugfix
- ..
- More Service Apps:
- Microsoft Teams App: Enable notifications on new cases in More Service to your selected Microsoft Teams channel.
- In the Agent Portal go to "App Store" → "Configure". Then set up the Teams integration by clicking the "Teams"-app
Improvement
- Completely overhauled FAQ admin page
- Better handling of images in e-mails
- Major language/translation updates for English.