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Release date:  

Feature

  • More Service Apps:
    • Microsoft Teams App: Enable notifications on new cases in More Service to your selected Microsoft Teams channel. 
    • In the Agent Portal go to "App Store" → "Configure". Then set up the Teams integration by clicking the "Teams"-app

Improvement

  • Completely overhauled FAQ admin page
  • Better handling of images in e-mails
  • Major language/translation updates  for English. 
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