Icon | Description | |
Case type Incident. | ||
Case type Service. | ||
Case type Access. | ||
Case type Standard Change (Using Templates) | ||
Case type Problem. | ||
Case type Change. | ||
Project. | ||
Maintenance Task. | ||
The case is merged with one or more other cases and is the case that appears as default in the case list. | ||
The case is merged with one or more other cases, the case does not appear as default in the case list. Select "Show merged cases" to see these. | ||
Email has been received to the case | ||
Email has been sent from the case | ||
The case has an attachment | ||
User is marked as a VIP. | ||
The case has a service announcement. |
...