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- Modules can be added via the interface.
- The module's menu color can be changed using the three-dot menu
on the menu bar. - A module can be removed using the three-dot menu
on the module’s menu bar. - In some modules, the overview can be grouped by user, status, agent, or customer.
- Modules can be moved using drag-and-drop on the icon
in the menu bar. - Some modules allow filtering by department, "Me and My Team," or specific users (Agent).
- "Recent Unread Emails and Messages (Top 100)"
- Recently Updated Cases (Top 100)
- Certain modules can display data by week, month, or year.
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- Cases moved between agents will be highlighted but not displayed.
- The module picks up unread cases from the last 60 days.
- Once the case's email is read in the servicedesk (i.e., the highlighted email is opened), the case will disappear from the list.
- Important: It is crucial to open highlighted messages in the case.
- Initially, resolved cases will also be displayed. However, from a specific date, the log will automatically remove highlighted emails when a case’s status changes to resolved. Shortly after, only unread emails from customers will remain visible.
- Cases moved between agents will be highlighted but will not appear in the "Latest Unread Emails" module.
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