...
More Service Servicedesk supports the ITIL procedures for problem solving.
The case for a problem is divided into:
Register, Analysis, Tasks, Solution, Evaluation, and Related cases.
.
You can navigate between the different processes by selecting the tabs, or by using the navigation buttons at the bottom right of the page. 
| Anchor |
|---|
| _Toc497399380 |
|---|
| _Toc497399380 |
|---|
|
| Anchor |
|---|
| _Toc228673939 |
|---|
| _Toc228673939 |
|---|
|
| Anchor |
|---|
| _Toc228693695 |
|---|
| _Toc228693695 |
|---|
|
| Anchor |
|---|
| _Toc497399381 |
|---|
| _Toc497399381 |
|---|
|
| Anchor |
|---|
| _Toc228673940 |
|---|
| _Toc228673940 |
|---|
|
| Anchor |
|---|
| _Toc228693696 |
|---|
| _Toc228693696 |
|---|
|
| Anchor |
|---|
| _Toc393281900 |
|---|
| _Toc393281900 |
|---|
|
Register...
Priority can be connected to department in «Admin» tab. If done so, the automatically selected priority will be set on all cases for this department. If we do not have a set default priority for the department, this can be set manually in the following way: Click on the drop down menu and choose priority high, low medium etc.
Case with a deleted priority will show priority in red and deny update until priority has been changed to registered priority.
...
| Anchor |
|---|
| _Toc497399408 |
|---|
| _Toc497399408 |
|---|
|
| Anchor |
|---|
| _Toc228673970 |
|---|
| _Toc228673970 |
|---|
|
| Anchor |
|---|
| _Toc228693726 |
|---|
| _Toc228693726 |
|---|
|
| Anchor |
|---|
| _Toc393281927 |
|---|
| _Toc393281927 |
|---|
|
Documentation:...
| Anchor |
|---|
| _Toc228673971 |
|---|
| _Toc228673971 |
|---|
|
| Anchor |
|---|
| _Toc228693727 |
|---|
| _Toc228693727 |
|---|
|
| Anchor |
|---|
| _Toc497399409 |
|---|
| _Toc497399409 |
|---|
|
| Anchor |
|---|
| _Toc393281928 |
|---|
| _Toc393281928 |
|---|
|
Subject...
