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Table of contents
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Improvement
New option on locking case
It is now possible to deny email specify that e-mail to a locked case altogether. The user will receive an email asking them to send in a new email instead of replying. There is a new email template for thisis not to be sent to the inbox, but instead be rejected with an email to the sending user. A new email template is made available for this message.
Contact Technet to enable this function.
Bugfix
Errors in 7Zip-attachments
When uploading/sending e-mail with attachments from a case, there could araise problems with attachments in 7Zip-format.
FAQ editing
Fixed a bug where the FAQ overview in edit-mode would become blank after editing a FAQ.