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- Cases moved between agents will be highlighted but not displayed.
- The module picks up unread cases from the last 60 days.
- Once the case's email is read in the servicedesk (i.e., the highlighted email is opened), the case will disappear from the list.
- Important: It is crucial to open highlighted messages in the case.
- Initially, resolved cases will also be displayed. However, from a specific date, the log will automatically remove highlighted emails when a case’s status changes to resolved. Shortly after, only unread emails from customers will remain visible.
- Cases moved between agents will be highlighted but will not appear in the "Latest Unread Emails" module.
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