Release date 08.05.2023
Table of Contents
More flexible case scenario
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One user card . User and Agent merged.
One user card for each user and options for expansion have been added. User rights such as agent with explicit rights
User card for agent
You can now directly add rights to a user to become an agent.
Extension of user card
Open users cases and Solved cases
Department and location fram Azure
Printing faq added
Cases marked yellow in the Servicedesk overview image when the planned start date has been reached
Using "planed start date in caseview" Select Settings-Servicedesk-setup
Select column "Planned start date"
The case will be highlighted yellow in Servicedesk overview
Priority can be highlighted
Select Settings-Servicedesk-Priority
Added base functionality for avatar
Its posible to add picture to users and agent. This funkction is added to usercard.
Fixes
Email to agent" can be unchecked as default for creating/storing a work log by someone other than the agent/case owner
Settings are set up under Settings-->Servicedesk-Notifications and pr. case type
- Moved comments from portal from 'system logs' to 'work logs'
- Create new case - now showing 'not started' as status
Added support for category routing from user portal
Fixed bug in problem module when not setting priority
- User Portal formbuilder :Made the formbuilder elements less wide, and hidden configuration of name, access and class
- Fixed problem with building systemmap module
- Case id now shows in the subject field when "reply" and "reply all" is used on first orignal email from user.
- Added multiselect to logreader in caseview.
Added possibilities for multiple choice of email template as a response from team
- Removed deleted categories from selection box in caseflow page
- Open phone card in new window.
- Fixed so that asset can be added to a case from case window
Changed to English language:E-mail sent to the customer when the case is locked was sent out in Norwegian.
Added posibility incident, Servicerequest and Access in Settings→Notification : logg "Email to agent" unchecked by default when creating/saving a work log by an agent other than the one assigned to the case
Fixed better design on Display window
