Release date 08.05.2023
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One user card for each user and options for expansion have been added. User rights such as agent with explicit rights
User card for agent
You can now directly add rights to a user to become an agent.
Open users cases and Solved cases
Department and location fram Azure
Using "planed start date in caseview" Select Settings-Servicedesk-setup
Select column "Planned start date"
The case will be highlighted yellow in Servicedesk overview
Select Settings-Servicedesk-Priority
Its posible to add picture to users and agent. This funkction is added to usercard.
Email to agent" can be unchecked as default for creating/storing a work log by someone other than the agent/case owner
Settings are set up under Settings-->Servicedesk-Notifications and pr. case type
Added support for category routing from user portal
Fixed bug in problem module when not setting priority
Added possibilities for multiple choice of email template as a response from team
Changed to English language:E-mail sent to the customer when the case is locked was sent out in Norwegian.
Added posibility incident, Servicerequest and Access in Settings→Notification : logg "Email to agent" unchecked by default when creating/saving a work log by an agent other than the one assigned to the case
Fixed better design on Display window