More Service Jira Integration
Version: 1.0
Date: 2026-01-26
Changed by: Peter Anton Meyn
Description
This document describes how to configure an integration between More Service and Jira.
Creating Issues in Jira from More Service
More Service uses an API Token and username to create issues in Jira. The Jira user determines the permissions More Service has.
Setup in Jira
To allow More Service to create and update issues in Jira, a new or existing Jira user must be designated for integration use.
Creating an Access Token in Jira
Steps:
- Click the user icon → Account Settings
– User icon → Account Settings]
- Select Create and manage API tokens
- Click Create API token
- Name the token and set expiration
- Copy the generated token
[
Setup in More Service
Navigate to Apps → Configure
Select Jira
[IMAGE PLACEHOLDER – Jira selection]
Fill in Jira Domain, Username, Token, Webhook Secret
[IMAGE PLACEHOLDER – Completed Jira configuration]
Updates from Jira to More Service
Issues created via More Service are labeled MoreService and MS_{CaseNumber}
[IMAGE PLACEHOLDER – Jira labels example]
Setting Up a WebHook in Jira
Steps:
- Open System Settings → Advanced
[IMAGE PLACEHOLDER – System settings]
- Click Create WebHook
- Fill Name, URL, Secret, Description
[IMAGE PLACEHOLDER – WebHook configuration]
- Filter: labels = MoreService
- Create WebHook
[IMAGE PLACEHOLDER – WebHook active]
Mapping Teams to Projects in Jira
Select New Project
[IMAGE PLACEHOLDER – New Project button]
Provide project key and select team
[IMAGE PLACEHOLDER – Project mapping]
Example: SCRUM → Development Team
