Releace date 03.03.2025

Functions

Personal Dashboard

A personal dashboard is accessible via the "M" icon in the left menu bar.

The agent can customize the dashboard by selecting modules, viewing their own and the department's cases, and adjusting menu colors.

Available options include:

• "My Cases" – Overview of the agent's cases.
• "My Scheduled Cases" – Displays upcoming tasks.
• "Recent Unread Emails and Messages (Top 100)" – Overview of new messages for the agent, department or my team.
• "Recently Updated Cases (Top 100)" – Displays recently updated cases.
• Free text field for today's tasks.
• "My Cases Trend" visualization – Graphical representation of case history.
• "My Case Status" visualization – Overview of cases based on status.

Agent Profile menu management

Settings

Fixes

10.5.23

Changed menu and logo color for More Service headline

10.5.21

Dashboard fixes

10.5.20

Settings  driftst.org changed to Settings per department

10.5.19
Fixed error message when creating object

10.5.18

10.5.17

Releace date 1.02.2025

Personal Dashboard for agent

Change has lost formatting

10.5.16

Fixed Under Task sequence that changes