Release date: 22 nov 2022 

Table of Contents

GUI Case view

• Opportunities to log in focus. In other words, the log can now switch places with the description field. The settings are personal and will be saved.

URL  from knowledge article

• In case view search "?" knowledge article shows automatickly all knowledge articles and can be sorted by known bugs and FAQs.
• In the case view search on the knowledge article, you can attach the URL for the knowledge article and use the FAQ template.
• If you choose the URL  the article will not be sent out. 
• Improved elastic seach from case image?
• 

Fixes

• The overview picture shows tasks automaticly, if a technician has been assigned a subtask .
• Comment from More Service Portal is now highlighted in case view
• Improved inbox GUI
• Added User feedback comment in Datadump
• Highlighted checkbox added for email, log, and system log
• Forms submitted from the user portal are shown as an image in the description field.
• Improved "Advanced search", and support usernames with 4-5 or more letters.
• More Service Portal 

  Cases that have not been registered can now be deleted by the user

• Draft can be deleted
• Draft: When an agent edits a draft, the agent name is logged

• Reset password for different usernames with the same email address 
  

• Possibilities for calling up teams directly from the case require: 
  that teams is entered on your windows pc under settings-Apps-Default apps- Set default by app→ callto for Teams