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Release date:  

Table of Contents




GUI Case view

  • Opportunities to log in focus. In other words, the log can now switch places with the description field. The settings are personal and will be saved.


URL  from knowledge article

  • In case view search "?" knowledge article shows automatickly all knowledge articles and can be sorted by known bugs and FAQs.
  • In the case view search on the knowledge article, you can attach the URL for the knowledge article and use the FAQ template.
  • If you choose the URL  the article will not be sent out. 
  • Improved elastic seach from case image?



Fixes

  • The overview picture shows tasks automaticly, if a technician has been assigned a subtask .
  • Improved inbox GUI
  • Added User feedback comment in Datadump
  • Highlighted checkbox added for email, log, and system log
  • Forms submitted from the user portal are shown as an image in the description field.
  • Improved "Advanced search", and support usernames with 4-5 or more letters.
  • More Service Portal 
    Cases that have not been registered can now be deleted by the user
  • Draft can be deleted
  • Draft: When an agent edits a draft, the agent name is logged
  • Reset password for different usernames with the same email address
    Comment from More Service Portal is now highlighted in case view
  • Possibilities for calling up teams directly from the case require: 
    that teams is entered on your windows pc under settings-Apps-Default apps- Set default by app→ callto for Teams


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