Release date:
Table of Contents
Feature
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Change status on case that is lockedMatiq needs new feature that allows agents to reopen / modify a case that has status set to locked. Only agents that have role admin assigned should have possibility to reopen / modify case that is locked Need to disable trigger, update case and re-enable trigger. |
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Change status on case that is locked - MatiqOnly remove the delete button when the status is a system status Make systemstatus type readonly
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Improvement
Change → Send to CAB was slow
- Improvements were made to make sure the e-mail "Send to CAB" no longer takes a long time to send.
New case from email need to contain the original e-mail
Show to field when expanding email log:
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Show date when email was sent/recieved when using reply to:
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Send schema / forms by email from the Agent Portal
New button for sending schema to others from the Agent Portal.
When send is clicked, a PDF is generated and an email dialog opened, PDF is attached to email dialog.
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Asset - User dialog accordion
Replaced the accordion component in the user dialog
Bugfix
Inbox - Recent cases for your operating unit did not show
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In Team settings, the receipt template selector did not work correctly.
The automatic email reminder to approve or decline a form from the More Service portal is back up and running for both the new and the old form module
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More Service internal fixes
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