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Table of Contents
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Change status on case that is locked - MatiqMatiq needs new feature that allows agents to reopen / modify a case that has status set to locked. Only agents that have role admin assigned should have possibility to reopen / modify case that is locked Need to disable trigger, update case and re-enable trigger. |
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Remove the delete button for agents belonging to Matiq - Drift
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Change → Send to CAB was slow
- Improvements were made to make sure the e-mail "Send to CAB" no longer takes a long time to send.
New case from email need to contain the original e-mail
Show to field when expanding email log:
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Show date when email was sent/recieved when using reply to:
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- Replaced the accordion in the user dialog
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New button for sending schema to others from the Agent Portal.
When send is clicked, a PDF is generated and an email dialog opened, PDF is attached to email dialog.
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Asset - User dialog accordion
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Inbox - Recent cases for your operating unit did not show
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In Team settings, the receipt template selector did not work correctly
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Matiq needs new feature that allows agents to reopen / modify a case that has status set to locked.
Only agents that have role admin assigned should have possibility to reopen / modify case that is locked
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- Need to be logged in with a agent that was in the same operating unit as the team that was edited. This has now been fixed.
- Now works for both the old and the new form module and is running again.
Search by category in advanced search did not work
- Searching by category for cases in advanced search did not work.
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More Service internal fixesFixed a bug where redactor called callback with undefined image |