In
More
Service
is
Case
flow
/
automatic
case
allocation
based
on
category
and
flow
based
on
object.
The
evaluation
order
for
these
two
can
also
be
set.
Case
flow
/
automatic
case
allocation
is
available
in
More
Service
Agentportal
and
in
More
Service
Portal.
Responsible
team
/
agent
is
set
on
the
object
or
category
to
make
this
work.
The
central
setting
is
set
under
Settings→Servicedesk>Caseflow
to
activate
the
settings.
Furthermore, you can then add or remove the setting on the object in System Map/CMDB On the info tab under "Responsible" as shown below.
