In
...
More
...
Service
...
is
...
Case
...
flow
...
/
...
automatic
...
case
...
allocation
...
based
...
on
...
category
...
and
...
flow
...
based
...
on
...
object.
...
The
...
evaluation
...
order
...
for
...
these
...
two
...
can
...
also
...
be
...
set.
...
Case
...
flow
...
/
...
automatic
...
case
...
allocation
...
is
...
available
...
in
...
More
...
Service
...
Agentportal
...
and
...
in
...
More
...
Service
...
Portal.
...
Responsible
...
team
...
/
...
agent
...
is
...
set
...
on
...
the
...
object
...
or
...
category
...
to
...
make
...
this
...
work.
...
The
...
central
...
setting
...
is
...
set
...
under
...
Settings→Servicedesk>Caseflow
...
to
...
activate
...
the
...
settings.
Furthermore, you can then add or remove the setting on the object in System Map/CMDB On the info tab under "Responsible" as shown below.
