Release date:
Table of Contents
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GUI Case view
- Opportunities to log in focus. In other words, the log can now switch places with the description field. The settings are personal and will be saved.
Fixes
Improved elastic seach from case image?URL to knowledge article
- In case view search "?" knowledge article shows automatickly all knowledge articles and can be sorted by known bugs and FAQs.
- In the case view search on the knowledge article, you can attach the URL for the knowledge article and use the OSS FAQ template.
- If you choose the URL the article will not be sent out.
- Improved elastic seach from case image?
Fixes
- The overview picture shows tasks automaticly, if a technician has been assigned a subtask .
- Improved inbox GUI
- Added User feedback comment in Datadump
- Highlighted checkbox added for email, log, and system log
- Forms submitted from the user portal are shown as an image in the description field.
- Improved "Advanced search", and support usernames with 4-5 or more letters.