Release date: 22 nov 2022 

Table of Contents

GUI Case view

• Opportunities to log in focus. In other words, the log can now switch places with the description field. The settings are personal and will be saved.

Fixes

URL  from knowledge article

• In case view search "?" knowledge article shows automatickly all knowledge articles and can be sorted by known bugs and FAQs.
• In the case view search on the knowledge article, you can attach the URL for the knowledge article and use the OSS FAQ template.
• If you choose the URL  the article will not be sent out. 
• Improved elastic seach from case image?
• Image AddedImage Added

Fixes

• The overview picture shows tasks automaticly, if a technician has been assigned a subtask .

• Comment from More Service Portal is now highlighted in case view

• Improved inbox GUI

• Added User feedback comment in Datadump

• Highlighted checkbox added for email, log, and system log

• Forms submitted from the user portal are shown as an image in the description field.

• Improved "Advanced search", and support usernames with 4-5 or more letters.

• More Service Portal 

  Cases that have not been registered can now be deleted by the user

• Draft can be deleted

• Draft: When an agent edits a draft, the agent name is logged

• Reset password for different usernames with the same email address
  

• Possibilities for calling up teams directly from the case require:
  that teams is entered on your windows pc under settings-Apps-Default apps- Set default by app→ callto for Teams
  
  

• New hotkey: Ctrl and click + "Incident". This opens "New case" in a new web tab, without closing the existing case.