Release date: 01.11.2022
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New Features:
Sequential tasks
- It is now possible to create subtasks in a case template on sequential and simple tasks.
Here's how to do it!
- Enter a subtask in the case template
- Add the agent that will perform the task.
- Teams are currently not supported.
- Turn on the switch for the task to be sequential.
Possibilities to integrate with another More Service database's user portal
- If you have two More Service databases, one for IT and one for HR, the two selfservice portal can be integrated and show endusers cases, order forms and FAQs from both databases.
This assumes that the end user is registered in both databases.
Pleasce take contact to More Service team for futher information and configuration.