Feature
New More Service Portal
More Service
Portal is an effective communication platform between employees and departments.
It is a website for your organization, where employees can submit and follow up their cases.
More Service Portal facilitates employees to communicate easily with the support system and solve problems themselves. The agents will, in turn, be able to publish information that can solve cases, and inform about events that many should be informed about.
The result is less pressure on the support system, and better user experiences for the employees.
In version 10, we are launching a brand new More Service Portal (
user web) that has been built from scratch
.
It contains major improvements
, including for use on mobile devices.
Users can now easily switch between desktop (PC)
,
mobile phone or iPad.
Read more about More Service Portal here: https://moreservice.com/product/user-portal/
| Info | ||
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You will find the new portal here: https://[customerurl]/portal |
See YouTube video here
(Norwegian)
Widget Connector url http://youtube.com/watch?v=HRQu1qiA6dA
Homepage
Quick access to post new cases, view your own cases and forms.
Case list designed for mobile
Desktop
iPad
Mobile
Case list
Infobox
You can make information sticky by entering info into the information box, but also information that is only relevant for a shorter period of time.
Menu designed for mobile
KnowledgeDatabase/ FAQ
Theuseswillbeabletosolvesomecaseswith an automaticlookupforinformationfromtheknowledgedatabase.
Create your own forms
in the agent portaland
publish them toview them in mobile-aware interfaces
It's also easy to create order forms that employees can fill out on the More Service Portal. Add them to the section "Forms" or replace the "New case" form. With it, one can ensure that all the necessary information is included.
Completed forms are posted as separate cases in More Service for further processing.
Service Messages
Service messagesarecreatedbytheagentsinMoreService. They define theperiod when theywillbevisibletotheemployees.Thisisofteninformationthatinformsyouaboutproblemsyouexperience,changesthataremade,informationthatisimportantforashortperiodoftimeonceayear,etc.
Enhanced search
Enhanced display of search results that includes coth FAQ and cases.
Custom look & feel
You can customize the new portal with your own logo, text and colors.
URL
You find the new portal under your own url: https://[mycustomerurl]/portal
Movie
See YouTube video (Norwegian):
Agent Portal - User interface updates to several pages
Many user interface updates were done to pages in the Agent Portal to comply with the Material Design language.
Removed paper
- "Paper" has been removed. This means that the white background was removed on several pages. The user interface no longer appears to be trapped in a box looking like a sheet of paper.
Other
- Changed background color of tables.
- Fixed smaller padding alignment issues.
- Fixed layout for FAQ dialog.
- Fixed styling for FAQ and report issue
Service desk -> Settings -> Setup
Setup view crashes when signature field is larger than 500 characters.