Release date:
Bugfix
- Fix with SLA calculationfor SLA calculation error that can occur if the agent uses a long time to register the case before clicking save
- Servicedesk→Overview: Fixed problem where there would be no cases listed for some agents. Creating new cases would also add the agent as "Deleted" by default.
Feature
- For More Service Basic customers: A notification e-mail is sent to to the agent agent when they are added.l